Jordan, a young person aged 12-17, struggled with multiple challenges, including repeated involvement with Youth Justice, substance use, and inconsistent engagement with support services. Without a clear direction or ongoing guidance, Jordan faced mounting barriers such as dependence on Alcohol and Other Drugs (AOD), waning motivation, and limited access to educational or work opportunities. Jordan’s circumstances demanded a more personalised and intensive approach to break the cycle and unlock new possibilities.

The Problem

Ongoing justice system involvement shed light on Jordan’s persistent obstacles: difficulty connecting with support services, AOD challenges, and an inability to focus on positive, long-term goals. As a result, Jordan’s motivation suffered, opportunities remained out of reach, and the risk of reoffending continued—making it difficult to move toward a brighter and more stable future.

The Solution

The 12-week Casework Support Program (CSP) was introduced as a tailored, person-centred intervention. CSP staff built a trusting relationship with Jordan, nurturing motivation and helping set and pursue meaningful goals linked to education, training, and employment. The program provided hands-on support, including transportation to appointments, assistance enrolling in courses, and ongoing encouragement to stay on track—all designed to keep Jordan fully engaged.

Results

Through participation in CSP, Jordan experienced substantial growth and renewed commitment. With guidance and encouragement, Jordan completed a traffic control course, consistently demonstrating punctuality, preparation, and initiative. This accomplishment became a turning point, offering a real path to employment as a traffic controller. Beyond skills gained, the program’s holistic support helped reduce Jordan’s risk of reoffending, enhanced employability, and sparked a newfound sense of purpose and self-belief.

Conclusion

Jordan’s journey is a testament to how structured, individualized support can facilitate meaningful change. The Casework Support Program not only equipped Jordan with the tools and confidence to pursue employment but also fostered lasting personal growth and positive behavior change. As Jordan continues to focus on tailored goals, the outlook is bright—with increased resilience, employability, and a strong foundation for the future.